FAQ

When will my order be complete?

Current lead time on standard, non quick-ship items is 2-4 weeks.

We do our very best to build your orders in a timely manner. Material availability and custom options occasionally have an effect on turnaround time.

We'd much rather be building your gear than answering phone calls, emails and social media messages, so please keep inquiries to a minimum as we are working hard to keep lead times to an industry minimum!

Lead time is always an estimate, as all of our products are hand-made and customized to your specifications.

Lead time is figured in BUSINESS DAYS (M-F)! We feel happy workers make better gear, so we allow weekends for friend and family time.

If you require faster turnaround, please email us with your requirements and we will see what we can do to get your order out faster. Military, Law Enforcement and First-Responders always get preference when it comes to rush orders. A RUSH FEE may be incurred based on the details of your situation.

Light Locator Key/Insert.

 Below is an image depicting the light locator keys/inserts as mentioned in the light-bearing products order form.

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Returns Policy

 

We do offer a 14 day money back trial period, however MOST issues can be remedied quickly and easily with some very simple procedures. 

Please call or email us and we can walk you through these simple steps. 

 

For returns and warranty repairs, you will be responsible for return shipping .

 

Refund and repair processing can take up to 7 days after we receive the product. 

 

The 14 day trial period starts when we get notification of receipt from the shipper.

 

Return package must be postmarked no later than the 15th day (end of day). 

 

A 20% restocking fee may be applied.

 

We do offer expedited shipping for a fee. Contact us with any questions or concerns.


Thank you for choosing HolsterCo

more to come very soon!